Privacy Policy

Effective Date: 14 August 2026

This Privacy Policy explains how Mercy Creations collects, uses, stores, and protects information when you use the Mercy Creations mobile application and website.

By using our app or website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use our services, we may collect:

• Personal Information: Name, phone number, email address, and billing or delivery address.

• Order Information: Products ordered, order details, delivery information, and transaction-related information.

• Payment Information: Payments may be processed through third-party payment service providers. We do not store sensitive payment credentials such as card numbers, CVV, or UPI PINs.

• Device and Technical Information: Device type, operating system, IP address, browser information, and basic usage information where applicable.

2. How We Use Your Information

We may use the information collected to:

• Create and manage customer orders.

• Process and deliver orders.

• Provide order confirmations and status updates.

• Communicate with customers regarding orders or support requests.

• Improve the functionality, security, and performance of our app and website.

• Prevent fraud, misuse, or unauthorized activity.

• Comply with applicable legal requirements.

• Send promotional communications only where permitted and with appropriate consent.

3. Data Sharing

We do not sell or rent users' personal information.

We may share information only when necessary with trusted third-party service providers such as:

• Payment service providers.

• Delivery or logistics providers.

• Hosting and IT service providers.

• Other service providers required to operate our services.

Information may also be disclosed when required by applicable law, regulation, court order, or other legal process.

4. Data Security

We use reasonable administrative and technical safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

5. Data Retention and Deletion

We retain personal information only for as long as reasonably necessary to provide our services, maintain required business records, resolve disputes, and comply with legal obligations.

Users may request deletion of their personal information or account-related data by contacting Mercy Creations using the contact information provided below, subject to applicable legal and record-retention requirements.

6. Cookies and Similar Technologies

Our website may use cookies or similar technologies to provide essential functionality, understand usage, and improve user experience.

Users may control cookies through their browser settings where applicable.

7. Third-Party Services and Links

Our app or website may use or provide links to third-party services. These third parties may have their own privacy policies, and Mercy Creations is not responsible for their independent privacy practices.

8. Children's Privacy

Our services are not specifically directed at children. We do not knowingly collect personal information from children except where permitted by applicable law and with any required parental or guardian involvement.

9. Your Rights

Subject to applicable laws, users may request:

• Access to their personal information.

• Correction of inaccurate personal information.

• Deletion of eligible personal information.

• Withdrawal from optional marketing communications.

10. Changes to This Privacy Policy

We may update this Privacy Policy when our services, legal requirements, or privacy practices change.

Any updated version will be published on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or would like to request access, correction, or deletion of your personal information, please contact:

Mercy Creations
Website: mercycreations.in
Email: sales@mercycreations.in
Phone: +91 8428141237